Refund policy
1. Return & Refund Policy
Effective Date: [Insert Date]
Thank you for shopping at Miaopaw.shop. We want you to love your Miaopaw products, so we offer a customer-friendly return policy.
Eligibility for Returns
- You may return unused, unopened, and resalable items within 30 days of delivery for a full refund, minus return shipping costs.
- To qualify, items must be in their original packaging, free of damage, and include all accessories.
- Customers are responsible for covering return shipping fees.
1-Year Manufacturer Warranty
All Miaopaw products include a 1-year limited warranty against defects in materials and workmanship.
- If your product fails under normal use within 12 months of delivery, we will repair or replace it at no cost to you.
- We cover all shipping costs for warranty claims.
- This warranty does not cover accidental damage, misuse, or normal wear and tear.
Refund Process
- Contact our support team at support@miaopaw.shop to request a return authorization.
- Ship the item back using a tracked service (we recommend keeping your tracking number).
- Once we receive and inspect your return, we will process your refund within 5-7 business days.
- Refunds are issued to your original payment method. Your bank may take additional time to reflect the refund in your account.